Who we are
Our Team
Our team of seasoned executives combines decades of knowledge and experience to provide you and your members with the right solutions for your needs:
Steve McClung
Chief Executive Officer (CEO)
Steve is the new CEO at Hines & Associates. Previously, Steve was the former Senior Vice President of Innovation and Technology at Global Excel Management, as well as providing direct oversight of the cost containment/repricing functions. He was responsible for driving new products and services for clients – skills he looks forward to bringing to Hines. Steve has been with Global Excel for over 20 years and has held numerous roles, most recently as Assistant Vice President of Operations and Director of Managed Care.
Sharon Cody
Chief Operating Officer (COO)
Sharon has over 25 years of experience in the managed care industry with Hines & Associates, Inc. and currently engages her professional staff in the ongoing development and quality of Hines Care Management services, including Specialty Case Management, Disease Management, Wellness, and Utilization Management programs. Additionally, she is a Clinical Nurse Liaison with MGUs and stop loss carriers. Her diligence in staying ahead of issues facing our clients results in program excellence and impressive outcomes. She earned her BSN at the reputable University of Iowa, and then practiced in NICU and medical/surgical ICU.
Tammi Thomos
Chief Financial Officer (CFO), CPA, BS, CGMA
Tammi has been with Hines since 2011. Her unique experience includes health benefit management and employee medical claims processing. Tammi’s broad skillset from cost accounting, financial analysis and process improvement, identification of business solutions, customer retention, and operations management support Hines’ goal of offering quality services to clients at fair rates. Tammi earned a BS in Operations Management & Information Systems from Northern Illinois University and later completed the postgraduate Advanced Accounting Certificate at College of DuPage. She is a licensed Certified Public Accountant and has earned the designation of Chartered Global Management Accountant from the American Institute of CPAs.
Madeline Hallock
Account Management Team Leader
Madeline has been with Hines & Associates since 1993, with over 30 years of experience in the healthcare industry. She has a wide range of experience in many areas of the company, which include Customer Service, Client Implementation, Human Resources, Peer Review Coordinator and Utilization Review Assistant. Her experience in the customer service arena brings the knowledge, skills and understanding to provide detailed customer assistance. She has a Bachelor’s degree in Science of Nursing from the University of Puerto Rico and is fluent in both English and Spanish.
Bob Marcoux
Senior Vice President, Marketing
Bob has over 18 years of experience in the managed care and cost containment industry for multiple high-growth companies where, as a dynamic leader and passionate producer, he designed and executed strategies with outstanding results. He has a proven record of successfully scaling businesses for the benefit of healthcare payers and their customers’ members. Bob is a detailed strategic planner and innovative marketer with an entrepreneurial mindset focused on delivering exceptional client experiences. He earned a bachelor’s degree from University of Washington with a master’s degree in from Georgia Institute of Technology. He dedicates himself to develop products, services and programs that deliver better clinical outcomes with reductions in medical costs.
Michael LaRoche
Director of Information Technology & HIPAA Privacy and Security Officer
With over a decade of IT leadership experience, primarily in healthcare, Mike has been at the forefront of driving technology initiatives that enhance the patient experience. He led major IT advancements, including the implementation of secure digital services for patients and a large-scale cloud migration that fortified security and built a scalable foundation for future growth. His expertise extends to building and optimizing contact center environments across three states. Based in the Berkshires, a scenic region in western Massachusetts, Mike lives with his husband and twin children.
Rich Nagel
Vice President, Sales & Client Solutions
Rich is Hines’ new Vice President, Sales & Client Solutions and he brings 28 years of experience in sales and marketing, 20 of those years in the medical device and healthcare industries. Over his career, he has successfully held sales and leadership positions and has a passion for training teams and focusing on delivering great customer experiences. Rich holds a Bachelor of Arts from Lake Forest College, with a major in English and Psychology.
Kate DePinto
Director of Utilization Management & Compliance, RN, BSN, CMGT-BC
Kate’s clinical experience is primarily in medical-surgical nursing in a wide variety of sub-specialties. She has been with Hines since 2003, starting in the Utilization Management Department and assuming the roles of trainer, QA supervisor, peer review coordinator and team leader prior and to her current position. Kate earned her bachelor’s degree in nursing from Northern Illinois University, graduating Cum Laude and was a member of Sigma Theta Tau International Honor Society of Nursing. She is currently certified through the American Nurses Credentialing Center (ANCC) in Case Management.
Karla Weiner
Vice President of Clinical Operations, RN, CCM, AATMC
Karla has 20 years medical management experience with Hines & Associates, Inc. and currently oversees the medical case management department and promotes excellence in her role as Vice President of Clinical Operations. Additionally, she is actively involved in our Quality Assurance and Physician Advisory Committee and URAC accreditations. She has earned her Certification in Case Management and Advanced Achievement in Transplant Management Certification. Prior to joining Hines, she practiced as a registered nurse with a primary focus in oncology at Northwestern Memorial Hospital in Chicago followed by high technology home health care/home infusion industry. She held certifications in Oncology and Infusion Therapy.
Suzanne Casel
Director of Behavioral Health & Wellness, RN, CCM, PMH-BC
Suzanne brings over 30 years of experience in psychiatric and mental health nursing to her current role, with nearly a decade specifically focused on hospital inpatient and outpatient programs. As an ANCC board-certified Registered Nurse and CCMC certified case manager, she has been a valued member of the Hines family for over 21 years. She has also been actively involved in community and national health promotion initiatives throughout her career.
In her current position as Director of Behavioral Health & Wellness, Suzanne is committed to upholding Hines’ philosophy of positive and empowering leadership. Her dedication to fostering a culture of well-being and personal growth is evident in her interactions with staff, patients, and customers.
Hines & Associates, Inc. is a nationwide, independent leader in personalized managed health care, focusing on what's important to you—comprehensive services with the program excellence and cost containment that you demand.
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© Hines & Associates, Inc. 2021
A member of the Global Excel Family
