SMS Terms & Conditions
Last Updated: 6/17/2026
By opting in to receive SMS messages from Hines & Associates, Inc. (“Hines”), you agree to receive text messages related to our healthcare programs and services, including but not limited to:
- Care coordination communications
- Appointment reminders
- Wellness and health program updates
- Medication adherence support
- Responses to member inquiries
- Other service-related communications
Message Frequency:
Message frequency varies based on your participation in Hines programs and services.
Message and Data Rates:
Message and data rates may apply according to your wireless carrier plan.
Opt-In:
You may opt in to receive SMS messages by providing your mobile phone number and confirming your consent through an approved enrollment process, including replying YES to an SMS confirmation message when applicable.
Opt-Out:
You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you re-enroll.
Help:
For assistance, reply HELP to any message or contact Hines at 800-828-5239 or visit hines.care.
Consent Not Required:
Consent to receive SMS messages is not a condition of receiving healthcare services or participating in Hines programs.
Privacy:
Information collected through SMS communications is subject to our Privacy Policy available at hinesassoc.com/privacy-policy.
Mobile Information Sharing:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to deliver SMS services.
Supported Carriers:
Supported carriers are not liable for delayed or undelivered messages.
Hines & Associates reserves the right to modify or discontinue SMS messaging services at any time.
