FOR HELP PRECERTIFYING CALL US, IT’S FREE!
Dial the toll free number on the back of your health benefit card.
What information do you need when you call?
– Address, phone, and ID number
– Health Plan Group/Employer name and phone number
– Doctor’s name and address
– Hospital or facility’s name and phone number
– Diagnosis and type of care
– Date of admission, surgery or care
What if you get a recording?
Leave your name and phone number and Hines will contact you. In most cases, your phone call will meet the necessary requirement of your benefit plan.