Hines wants input—and we receive it nationwide!

Patient surveys assist with ongoing evaluations of our case management and care providers. The result? Such input encourages ongoing excellence, allowing us to take pride in reducing the financial impact of high dollar claims without compromising quality care.

“Hines has always provided excellent case management services...They are very knowledgeable, helpful, friendly and readily accessible. Reports are clear, timely and reflect accurate, credible savings. When clients request services, I refer them to Hines as a preferred vendor.”

—Client /Minnesota

“Having had no experience in coordinating the care for a terminally ill person who lived alone, I welcomed with open arms the professionalism, resourcefulness, expertise and reliability of the personnel from Hines—especially your case manager.”

—Caregiver/Virginia

”Our son received excellent care. However, due to his heart defect, most of this fell out of network. Hines’ healthcare professional helped us work through this. She was able to help us locate the most economical facility for Michael’s shot. I know she had other patients to deal with, but she always made us feel that we were the only family she had.”

—Caregiver/ South Carolina

“It is a great comfort to have an advocate that understands the insurance process when more pressing family matters are present. Thank you for your help! You answered all my questions in a way that truly eliminated much of my anxiety.”

—Patient /Nevada

“Hines’ case manager was so helpful and very caring and down to earth. I could not have had a nicer person to work with me at a difficult time.”

—Patient /Ohio

“My case manager was very helpful and consistent in her involvement which made me feel very comfortable. Thank you very much for the help given to me."

—Patient/ New Haven, CT